Broadband Guides
Beginner
How to avoid falling victim to online scams
A brief guide to online scams and how to avoid unwittingly falling victim to one.
Beginner
How to Protect your Children Online
Worried about looking after your children on the Internet? We have some tips on how to keep your little (and not so little) ones safe.
Expert
Fibre Broadband (FTTC / FTTH) Guide
Information on how Fibre to the Cabinet and Fibre to the Home (FTTH/FTTP) operates in the UK.
Understanding Broadband
Beginner
How Broadband Works (for beginners)
New to Broadband? This guide explains the basics of what broadband is, why it’s so great and how to select an Internet Service Provider (ISP).
Beginner
Resolving a problem with your broadband provider
This guide explains the steps you may wish to go through in an attempt to resolve a problem you have with your broadband service provider.
Beginner
Moving home? Before you order a phone line, broadband or TV…
Moving home? Before you order a phone line, broadband or TV, read this guide on saving over £250!
Beginner
How to switch your broadband supplier – A Complete Guide
How to switch broadband supplier and details of the core underlying switching processes that are used, including One Touch Switching
Beginner
How to choose a broadband provider
How do you pick the right broadband provider or package? Take a look at our guide for advice.
Intermediate
Alternative Network (AltNet) Broadband Providers
A guide into the world of alt-nets challenging the incumbents with fast fibre builds.
Troubleshooting Broadband
Intermediate
How to troubleshoot broadband interference sources
Broadband Interference is a common problem for broadband users and can affect your service. Find out how to find and remove sources of broadband interference.
Intermediate
My Broadband is Slow – How do i fix it?
If you suffer from consistently slow broadband this section will offer you some hints and tips that should hopefully result in better broadband.
Intermediate
My Broadband is Unreliable. Can I make it more stable?
If your broadband is normally reliable but is misbehaving, then we may have some tips to help you out.
Understanding broadband
Intermediate
What is IPv6?
Have you wondered what IPv6 is? This guide will explain what it is and how it is being used.
Beginner
Satellite Broadband Guide
How satellite broadband works, including details about Starlink and Amazon Leo.
Intermediate
Ofcom Broadband Speeds Code of Practice (voluntary)
Details on the voluntary broadband code of practice for Broadband Speeds
Using Broadband
Beginner
Smart Home Devices – Guide for beginners
Connecting your smart technology (dishwashers, doorbells, smoke alarms, etc. to the Internet).
Beginner
How to stay online during a power cut
What to do if the UK starts experiencing rolling power cuts due to load shedding
Expert
Digital Voice (PSTN Switch-off) and how to keep telephone extensions
The UK’s old copper phone network will be switched off soon and replaced by Digital Voice. While the transition is simple for many, vulnerable users may need help to stay connected.
Expert
How Broadband Works – A Guide for Geeks
A technical guide on how different broadband technologies work.
Intermediate
VPN – Virtual Private Networks – When would i need one?
A guide about VPN’s and when you might need one!
Advanced Broadband
Intermediate
Home Networking Guide
An explanation of the various networking options available in a home, e.g. Wi-Fi and Powerline.
Intermediate
Broadband USO – your right to a 10 Mbps connection
The UK broadband USO delivering 10 Mbps down and 1 Mbps up connection speeds gives people the right to request this speed starting on 20th March 2020.
Intermediate
Telephone Socket Identification Guide
Wondering what kind of telephone socket you have and which one is likely to be the master socket? This guide will have your answer.
Beginner
Frequently Asked Questions (FAQs)
A range of frequent questions we’ve had on broadband that may answer your own questions.